What Is Your Reputation Superpower??

#22

My superpower would have to be my patience. Day after day we get upset customers for reasons beyond their car and they can take their frustration out of us. Im able to separate my personal emotions aside and assist the customer in the best way possible.

#23

Reputation Avengers, Assemble! :man_superhero: :woman_superhero:

Empathic Ears of Justice: My super-sensitive hearing tunes in to every whisper, every Google Review, and every patient’s feedback on third-party platforms! I care so much that even a one-star rating feels like a supervillain attack!

Linguistic Lasso: Armed with my trusty lasso of clarity (eat your heart out, Wonder woman), I wrangle complex information and tie it into digestible training materials and other internal communications. Whether it’s explaining the Reputation X Score to a Director of Operations or decoding Insights > Category data for a marketing colleague, I’ve got them covered!

Tech-Savvy Spidey Sense: Just like Peter Parker, my Reputation spider-senses tingle when it comes to understanding complex platforms! I navigate APIs like a web-slinging pro, ensuring our online reputation stays as shiny as Iron Man’s suit!

So, all things considered, with these powers combined, I am… ReputationMan!, Defender of Ratings, Champion of Customer Experience, and the Darling of Data analytics.

Please note: sadly, I do not actually have a superpower. :frowning:

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#24

I remind myself to be gentle and kind and think as if I was the customer to hear their concerns.

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#25

Having the app downloaded on my app is a lifesaver! I am able to answer reviews timely and on the go

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#26

I am the reputation cheerleader for the organization, keeping all the communities updated and creating competition among the communities to get more and more reviews.

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#27

I think our collective superpower is the genuineness behind our responses and actions related to our reputation management

#28

@matt.costanzo being genuine goes a long way. Way to go!

#29

We use reputation X to help maintain or increase scores. My superpower is I respond almost instantly to show our customers how important their feedback is to us.

#30

I think my super power is creating opportunity for my company to learn more about the platform and utilize it. I love coming up with new templates and incentives for requesting reviews.

#31

I have an open mind and make sure to view things from every perspective

#32

Utilizing all of the tools to the best of my ability — I’m enjoying the robust learning opportunities and have been putting them to the test!

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#33

I would have to say I am a master at creating custom reports. I have created and automated all of the review and NPS survey monthly and quarterly reports from Managers to Executives! It has saved me so much time!

#34

My superpower is truly paying attention to the customer sentiment and using it to improve our processes. By actively listening, you know what areas need work. When you do that, the customer experience is better and your reviews and score will reflect it. I always make sure to share the reviews with our team and recognize that they’re a big part of why our score is over 900!

#35

I do a lot of reporting for my organization through reputation, it is mainly what I in my role, use it for